We match or beat competitor’s prices at the time of ordering. (Applies only to companies in the U.S. selling EPA/FDA approved products; not applicable with any other offer, discount or promotion.) We only ship U.S. FDA/EPA approved products. All of our products are sold at discounted prices.

Shipping is provided at a flat fee per-order rate. For ground shipping the cost is only $5.95 per order regardless of the number of items! Regular ground shipping takes 4 to 8 business days. Free regular shipping for orders over $85!

Prescription

Petstup.com does not carry or ship prescription medications. We offer only nonprescription forms of products that are available by prescription, and we do not offer any prescription medications.

Priority 2-4 business day shipping (Not Priority U.S Mail)

Priority Shipping is provided for $8.95 per order. Other Shipping Restrictions.

Vaccine Orders and Refrigerated Items

A vaccine shipping charge of $29.95 is charged for all orders containing vaccines or items that need to be refrigerated. This is a flat rate fee regardless of the number of vaccines or other items you purchase along with your vaccines! Someone should be present to sign for and receive the vaccine order when it ships to you. We cannot be responsible for vaccine orders that are delayed because no one is present at the time it is delivered. All vaccines ships Express 1-2 Days.

Hawaiian or Alaskan Customers

Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.

Canada Shipping

Canada Shipping is $24.99 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary. We ship via USPS for most orders. Exceptions: If ordering Azodyl or other refrigerated items please call 800-889-8967 or chat before placing your order. Note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. Packages returned by customs may incur a restocking fee. The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.

Express 1-2 Days Shipping

Most Express 1-2 Days order will ship via FedEx. (please provide a physical address for shipping details as this shipping method cannot be sent to a P.O. Box). There will also be no Express 1-2 Days shipping on pet food or products marked ORM-D. There is no weekend delivery, so orders shipped Friday Express 1-2 Days will arrive Monday. There are size limits for Express 1-2 Days orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected Express 1-2 Days shipping and your order is too large, your order will be shipped Priority instead and the Express 1-2 Days fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.

For some heavier shipments, only ground shipping may be available. If this is the case, any priority/air shipping charges you have selected will be credited to you before shipping and also may not be qualified for free delivery on orders over $85. Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.

Pet Food

Shipping is calculated in real time during checkout per our shipping rates given to us by our carriers. We will choose the shipping company that best fits your pet food order to get you the best rates and service. Please allow 7 to 12 business days for ground delivery.

Exceptions: We do not ship food Express 1-2 Days. Pet food is not available internationally. Some items that are bulky and or heavy will need to ship via Pet Food Ground. These items will be noted in the item description box. For orders over 80 lbs. Please call for a quote.

When placing an order online or by phone, you may use the following payment methods: American Express, Discover Card, MasterCard, Visa, and debit cards with the MasterCard or Visa logo. We also accept PayPal and Stripe. We don’t accept checks, cash, money orders or COD as payment.

Trust is key to any online transaction. We offer a secure checkout that instills trust and communicates that purchasing from our website is safe and secure. Our store uses a premium SSL service. The most stringent level of security certifications installed on all our online stores.

Cancellation request for an order can be made if it has not been sent to our warehouse for processing yet. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.

Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel it. We are not responsible for orders that cannot be canceled after an order has been submitted.

Note: It is the responsibility of the customer to have prior arrangements made to receive any merchandise shipped by our company. Any merchandise no longer viable due to being unattended in hot or cold temperatures, will not be replaced. Any damages occurring during transit must be notified to us immediately.

All credit card transactions are completely secured. We use industry-standard 256 Byte / 2,048 Bit SSL encryption by DigiCert High Assurance CA-3. We are members of the TRUSTe site privacy program and have confirmed to their standards for online privacy. “The prevalent opinion…is that on-line credit card use is actually no riskier for consumers than traditional “low-tech” transactions.” The advantage is a registered trademark of Bayer Corporation. Frontline and Top Spot are registered trademarks of Rhone Merieux Corp. PROGRAM are registered trademarks of Novartis Corporation.

DISCLAIMERS Information on Petstup.com is for general entertainment and information purposes only, and should not be taken as medical advice, medical opinion, diagnosis or treatment. The information provided by Petstup.com is not a substitute for medical attention. See your licensed veterinary health-care professional for your pet’s medical advice and treatment. Vaccine reactions are known to occur in a small percentage of dogs and cats. Petstup.com assumes no liability for vaccines purchased from us and used by the customer. Pet owners unfamiliar with vaccine administration should seek the services of a Veterinarian.

Still have questions?

Contact Customer Service For questions regarding products, order delivery, or returns, please contact Petstup.com Customer Service via email [email protected] or contact form. For additional information, see our FAQ section.